It has always been important for Denmark's largest plumbing wholesaler Brødrene Dahl, to be able to provide customers with the best service and purchase experience - both when shopping online and in one of the 53 plumbing stores nationwide. Customers are tradesmen who are often on the move, so it must be easy, fast and flexible to order and get the materials and tools they need for the various construction projects. With the launch of Brødrene Dahl's brand new self-service app, the tradesmen now have the opportunity to scan and pick the goods directly from the shelves in the shops - and they can subsequently complete the purchase themselves.
The app was developed in collaboration with Vertica, and the goal has been to create an elegant and intuitive app that supports customers' purchase flow down to the smallest detail. In a few steps, the craftsmen can log in with their customer profile, select the current construction project for which they want to buy goods, scan the barcodes on the goods and pick them directly from the shelf. Afterwards, they can approve the order with a single swipe in the app, and simply show the receipt to an employee when they leave the store. All covering notes can be printed directly in the store or sent by mail - and they are also in the app for later use.