What is an OMS?
Order flow is the backbone of any e-commerce business. But there’s a lot to manage when one customer orders via mobile, another calls with a B2B request, and a third is in-store.
An Order Management System (OMS) consolidates, manages, and synchronises the entire order flow across sales channels, locations, and stock units. This gives you a single engine for everything – from stock levels and pricing to delivery options and returns – all in real time, so your overview always matches reality.
For your customers, this means clear stock information, faster delivery, easy returns, and better self-service. For your business, it delivers visibility, flexibility, fewer manual processes, and the ability to provide your customers with a superior service.
Real-time insights into stock and pricing
Gain complete visibility of stock levels and pricing across channels and locations – and avoid errors and delayed deliveries.
Efficient management of complex deliveries
Support split deliveries, track-and-trace, drop shipping, and click & collect. Adapt the delivery flow to meet both customer and business needs.
Enhanced Customer Service and B2B Sales
Give staff access to customers’ carts, order history, and real-time stock – boosting both conversion rates and customer satisfaction.
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Reduced Dependence on ERP
Streamline your ERP and move order logic to a system that’s easier to update, customise, and integrate into a modern architecture.
Ready for Composable Commerce
An OMS acts as a flexible engine in your best-of-breed stack, working seamlessly with PIM, POS, CDP, and commerce platforms.
Traditionally, many companies have managed order processing within their ERP systems. However, as businesses grow more complex, maintaining and developing a heavy ERP becomes increasingly difficult. As a result, more and more organisations are moving their order flow to a dedicated OMS.
An OMS is more agile, easier to customise, and far more user-friendly – for your sales team, customer service team, and developers alike. It is also a key component in a composable architecture, allowing you to assemble best-of-breed solutions that can be swapped and scaled independently.
With real-time data, flexible logistics management, and support for both B2C and B2B processes, an OMS has become essential for running e-commerce operations efficiently while delivering a high-quality customer experience.
There are many OMS providers on the market, and at Vertica, we always take the time to explore the options before advising on which OMS best fits your system landscape.
One example of a strong OMS is Omnium, which offers robust functionality, a user-friendly interface, and an attractive pricing model. It can be integrated with everything from your webshop and PIM to POS and customer service, allowing you to serve both online customers and store staff through a single system.
Ultimately, the most important thing is to choose an OMS that fits your architecture and best supports your business’s commercial priorities.
